DineLumenLegal
Privacy Notice
Last updated: 22 August 2026
Who this notice covers
This notice explains how DineLumen handles information from restaurant owners, managers and team members who visit the website, request information, create an account or use a restaurant workspace. Restaurants also use DineLumen to process reservation information about their guests.
Information we collect
For restaurant accounts we collect the restaurant name, contact name, email, optional phone number, sign-in credentials in securely hashed form, workspace activity and subscription information. Reservation records may contain a guest's name, contact details, visit date and time, party size, table, source, status and notes supplied to the restaurant.
Why we use it
We use account information to provide, secure, support and bill for the service, communicate with account holders, prevent misuse and meet legal obligations. Guest reservation information is processed to provide the booking service to the restaurant. We do not sell personal information.
Restaurant responsibilities
For guest data entered into a restaurant workspace, the restaurant decides why and how the information is used and is normally the data controller. DineLumen acts as its service provider or processor. Restaurants must provide their guests with appropriate privacy information and use the data lawfully.
Service providers and transfers
We use hosting and email-delivery providers to operate the website and deliver requests. They process information on our behalf under their applicable data-protection commitments. Some providers may process data outside the European Economic Area using recognised safeguards.
Retention and security
Information is kept only as long as reasonably necessary to provide the service, manage the business relationship, meet legal obligations and resolve disputes. We use access controls, isolated restaurant workspaces, encrypted connections and password hashing to protect account and reservation information.
Your rights
Depending on applicable law, you may ask to access, correct, erase, restrict, or receive a copy of your information, and you may object to certain processing or withdraw consent where consent is the basis used.
Contact
For a privacy request, use the demo form and begin your message with “Privacy request”. Verified operator contact details will also be included in every commercial proposal and subscription document before paid service begins.